There’s gold in the clients who say, “Hey… this isn’t working.”

There’s gold in the clients who say,
“Hey… this isn’t working.”
In the moment, it feels awful.

Like income is slipping.
Like everything you’ve built is unraveling.
Like the world is ending again.

But here’s the truth:
That feedback is a door.
It’s an invitation to listen, to learn, to lead.

Instead of ghosting, avoiding, or spiraling – try this:

Reach out and say,
“Hey, could we set up a quick touch base? I’d love to understand what isn’t working so we can figure out the best next step together.”

That one sentence changes everything.

Sometimes, that conversation turns a frustrated client into a loyal one.

Sometimes, it helps you upgrade your workflow, improve your deliverables, or fix a process you didn’t realize was breaking.

And sometimes, it brings closure – that gentle but necessary moment when you both realize it’s time to part ways.

But every single time, it grows you.

Because this is what real ownership looks like.

Not perfection.
Not never dropping the ball.

But how you show up when things get uncomfortable.
This is how resilience is built.

One tough client conversation at a time.

#leadership #clients #entrepreneurship #communication #growth

Charlie Page

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